Your Guests. Your Team.
Always Connected
Covotel helps hotels manage guest requests and services on WhatsApp — making communication faster, simpler, and more efficient for both your team and your guests.
Your Guests Are Already.
on WhatsApp.
We handle every request instantly — so your team can focus on service.
100% WhatsApp Native
Guests message you directly on WhatsApp — no apps, no setup..
Built-in Analytics
Track requests, staff performance, and guest experience — instantly.
Real-Time Service Tracking
Track every request instantly — nothing gets missed.
Automated Escalations
Late or missed requests are automatically sent to the right manager.
Everything Your Hotel Needs
One platform to manage every guest interaction, request and operation.
Room & Task Management
Manage housekeeping, maintenance and live room status in real time.
Food & Service Requests
Guests order directly via WhatsApp and tasks route automatically.
Guest & Staff Communication
Centralized WhatsApp system for seamless guest interaction and internal staff coordination.
Analytics & Reporting
Track response times, staff performance and guest satisfaction.
Workflow Automation & SLA
Automate routing, monitor SLAs, and enable multi-level escalations across departments.
Guest Feedback & Security
Collect guest feedback, run promotional campaigns, and ensure secure role-based access.
Four steps.
Everything handled.
"From the moment a guest texts on WhatsApp — to the moment it's resolved. No manual work, no missed requests, ever."
Guest Sends Request
Guest texts via WhatsApp. No app download, no sign-up — instant connection from check-in to checkout.
Auto-Routed to Staff
Smart routing sends it to the right team member instantly. No manual dispatch, no delays, no confusion.
Staff Respond
Staff reply via WhatsApp or the Covotel app — fast, from anywhere. Guests get a response in under 2 minutes.
Covotel Tracks
Every request is logged, tracked, and escalated automatically. Nothing is ever missed or left unresolved.
Built for Your Kind of Hotel.
Exactly.
Covotel flexes to fit your property type and team roles — no extra apps, no complexity.
All Property Types
Supports boutique hotels, homestays, business and chain properties.
Every Team Role
Works for front office, housekeeping, F&B, and CX teams seamlessly.
WhatsApp-Based Workflows
100% WhatsApp workflows — no complex tools or training required.
Centralized Dashboards
KPIs and dashboards where needed — simplicity everywhere else.
Seamlessly Integrates With
Your Existing Tools
Covotel doesn't replace your current PMS, CRM, or booking engines — it enhances them. We integrate with leading hospitality systems to automate workflows, sync data, and reduce manual coordination.
Channel Managers
Sync availability and rates across all booking platforms automatically.
Reputation Management
Monitor guest reviews and feedback from one centralized dashboard.
In-room Service Systems
Connect room controls, service requests and guest preferences seamlessly.
F&B Ordering Software
Route food and beverage orders directly to kitchen via WhatsApp workflows.
Let's get your hotel
WhatsApp-ready
in 48 hours
Plug-and-play setup. No coding. No chaos.
- 2-month free trial
- Dedicated onboarding team
- 24×7 WhatsApp support
No credit card required · Setup in 48 hrs