Your Guests. Your Team.
Always Connected
Covotel helps hotels manage guest requests and services on WhatsApp — making communication faster, simpler, and more efficient for both your team and your guests.
Your Guests Are Already
on WhatsApp.
We halve every guest request instantly — so your team can focus on intent.
100% WhatsApp Native
Guests message you directly on WhatsApp — no app, no signup.
Built-in Analytics
Track requests, staff performance, and guest experience — instantly.
Real-Time Service Tracking
Track every request instantly — nothing gets lost across rooms.
Automated Escalations
Late or missed requests get automatically sent to the right manager.
Everything Your Hotel Needs
Our platform to manage every guest interaction, request and operation.
Room & Task Management
Manage housekeeping and service, and room access logs to serve.
Food & Service Requests
Quickly order directly via WhatsApp and take room amenities.
Guest & Staff Communication
Centralized WhatsApp support for seamless guest interaction and staff coordination.
Analytics & Reporting
Track response times, staff performance and guest satisfaction.
Workflow Automation & SLA
Automate routing, monitor SLAs, and make multi-level resolutions across departments.
Guest Feedback & Security
Collect guest feedback, run promotional campaigns, and ensure secure role-based access.
Four steps.
Everything handled.
“From the moment a guest texts on WhatsApp — to the moment it’s resolved, no manual tasks, no missed requests, ever.”
Guest Sends Request
Guest texts via WhatsApp — no app download, no sign-up. Direct connection from check-in to checkout.
Auto-Routed to Staff
Smart routing sends request to the right team member instantly. Clear task assignment, no delays, no confusion.
Staff Respond
Staff reply via WhatsApp or the Covotel app — 1-click task actions. Guests get a response in under a minute.
Covotel Tracks
Every request is logged, tracked, and escalated automatically. Nothing is ever missed or left unresolved.
Built for Your Kind of Hotel.
Exactly.
Covotel flexes to fit your property type and team roles — no extra apps, no complexity.
All Property Types
Supports boutique hotels, houseboats, business and other properties.
Every Team Role
Works for front office, housekeeping, F&B, and CX teams seamlessly.
WhatsApp Guest Workflows
90% WhatsApp workflows — no complex tools or training requests.
Centralized Dashboards
KPIs and dashboards when needed — simplicity everywhere time.
Channel Managers
Sync availability and rates across all booking platforms seamlessly.
Seamlessly Integrates With
Your Existing Tools
Covotel connects seamlessly across PMS, CRM, booking engines —
connectors, APIs, and flexible integration options for a cohesive,
fast, data-rich experience.
Reputation Management
Monitor guest reviews and feedback from one centralized dashboard.
In-room Service Systems
Connect room systems, service requests and guest preferences seamlessly.
F&B Ordering Software
Boost food and beverage orders directly via WhatsApp workflows.
Let's get your hotel
WhatsApp-ready
in 48 hours
Plug-and-play setup. No coding. No chaos.
- 2-month free trial
- Dedicated onboarding team
- 24×7 WhatsApp support
No credit card required · Setup in 48 hrs